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VIDEO #1: Some Dealers Slowed Down with the Marketplace - Now They Need to Pick the Pace Back Up
VIDEO #2: Expert: Having More Data Points Makes It Easier for Dealers to Benchmark Success
VIDEO #3: Expert: the Automotive Loan Market is Loosening a Bit, and Terms are Expanding Slightly...
VIDEO #4: 92% of Customers Will Buy Accessories
Smart Thinking: Taking Control of Critical Third Party Leads
Third-party leads today are much better than they were a couple years ago -- for dealers they're still one of their most powerful marketing tools out there.
ActivEngage · Autobytel · Cars.com · Compli · DealerSocket · OneCommand · NADA Used Car Guide ·
July 07, 2010
Dealer Morning Staff Meeting
Getting Upsell Approvals for Repairs
WATCH VIDEO
New digital solution makes it simple for dealers to visually sell repairs.
Video News & Views
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Effective Data Points Drive Success

Innovative dealers are effectively using a variety of data points to drive media and marketing success.
image Effective Data Points Drive Success
JEFF HART President, OneCommand
image Green Vehicle Marketing Pays Off
BRAD BURLINGHAM VP of Marketing, Sullivan Automotive Group
image One Dealer's Smashing Success
PAT O’BRIEN Owner, Pat O'Brien Chevrolet
    As selected by Activengage
  Stick to Your Game Plan
Joe Webb, 06.01.2010
DealerKnows Consulting
Are you sticking to your game plan month in and month out? In order to succeed, that's exactly what you should be doing.
  Embrace Mobile Surfing Shoppers
Jeff Kershner, 05.27.2010
DealerRefresh
Mobile web surfing is growing incredibly fast and the automotive industry needs to embrace these shoppers. This great post will get you thinking about how to improve your mobile strategy.
  Link Building Improves SEO
Brian Pasch, 05.11.2010
Brian Pasch is always a great resource for SEO information and this blog post doesn't disappoint. Link building is an often overlooked aspect of improving your search engine position.
More Top 10 Blogs
How-to’s by industry experts
How to Boost Your Store's Online Showroom

Manheim's "The Wholesale Institute" shares advice for online showrooms with these recommendations.

1. Exercise your options.
Multiple in-lane and online buying and selling channels translate into one comprehensive marketplace. Try combining options: Take the car to a physical auction a day early and get a condition report. This will help you better position yourself as an online seller for buyers using remote tools, such as Manheim Simulcast.

2. Save time.
Time is money so reduce the time you spend "pointing and clicking" each day. Use Manheim online tools like PowerSearch to find precisely the inventory you need. Be the first to know and act on just-listed inventory with "Notify Me" alerts.

3. Get out there. Manheim tools are available online to use anytime, anywhere. You have 24/7 mobile access to the Manheim Marketing Report, Manheim.com and your saved workbooks and Manheim's PowerSearch.

4. Be up front. When buyers decide between your vehicle and someone else's, the deciding factor is condition. When listing inventory online, describe the car properly and use Manheim's Seller Tool Kit to pinpoint trouble spots visually. Add the right price and watch your unit move.

5. Hire summer support. Your local college students are hungry for summer jobs. Take advantage of their online skills and hire summer interns to help manage online inventory.

Please visit www.thewholesaleinstitute.com for more details on upcoming TWI workshops presented by Amanda Savage, customer relations manager for Manheim Online Solutions. For more tips, click here.
INDUSTRY NEWS IN THE LAST 24

Chrysler Group LLC Begins the Process of Establishing Fiat Dealer Network
A select group of dealers in 41 states will be chosen to market the new Fiat 500 later this year and the Fiat 500 Cabrio in 2011 as Chrysler begins establishing a small-car segment in the U.S. Dealers must follow certain guidelines in order to qualify.
PRnewswire.com, July 5, 2010
Pickups Emerging as Leaders in Quality
Latest J.D. Power survey indicates pickups are now among the highest-quality vehicles on the road today with the Chevrolet Avalanche and GMC Sierra leading the pack. Quality makes these profitable vehicles even more profitable for automakers.
Detroit News, July 6, 2010
AutoNation Posts Double-Digit New-Vehicle Retail Sales Increase
AutoNation was pleased to report new-vehicle sales for June are up by 13 percent over June, 2009 with 16,153 units moved during the month. Domestics are up by 23 percent, and luxury models are up by 25 percent over the same month last year.
AutoRemarketing, July 6, 2010
Employment Law: Your Hot Topic Questions Answered

Date: Wednesday, July 7, 2010 Time: Noon (Eastern); 9 a.m. (Pacific)
Get a fast-paced overview of employment law and the essentials necessary to protect your business when it comes to hiring, terminations and personnel management.
what’s significant this week in the news

Ford Super Duty Customer Testing Extended; More Power, Fuel Economy Reported
Fleets testing pre-production 2011 Ford Super Duty trucks are pleased with results after averaging 22K miles.  Improved fuel-economy, less noise, added power, off-road maneuverability, Sync communications and B20 compatibility are highlights of fleet praise for test trucks.
Underinflated Tires Cost 9 Cents Per Gallon
Half of vehicles have underinflated tires which reduce loads, fail to grip while cornering and reduce fuel economy 0.3% for every 1-pound drop in air pressure for each tire.  This can result in a cost of 8-9 cents/gallon for severe underinflation.
Energy-Efficient Car Competition Races Into Michigan International Speedway 
Prudential Insurance is sponsoring an X Prize competition with $10M in prizes to stimulate innovation in vehicle design to achieve 100+ fuel efficiency, no more than 200 grams per mile CO2 running viable fuels, and can hit the market in 4 years.
Daily clicks to increasing dealer revenue & profits

NADA University Offers West Coast Seminars

In addition to its East Coast on-site seminars, NADA University has added West Coast workshops at the Automotive Partners Building at Cerritos College in Long Beach, CA. Click here for the schedule. Call 800.557.6232 or visit NADAUniversity.com to register for the workshops and the new free NADA-ATD Resource Toolbox MarketINSIGHT mini-Webinars as well as the NADA-ATD Learning Hub Webinars, which are for purchase.
AutoTrader.com Launches Free Online Marketing Handbook

AutoTrader.com, the ultimate automotive marketplace, has released the Online Marketing Handbook -- available free to auto dealers -- a complete guide designed to improve dealers’ online advertising efforts in retailing new and used vehicle inventory. Designed to help dealers improve their Web-based marketing efforts. To request a copy of the Handbook, contact an AutoTrader.com sales consultant or email industryrelations@autotrader.com for more information.
Autobytel Launches AutoPilotSM Lending Tool
Autobytel Inc., a leader in marketing resources for dealers and manufacturers, launches AutoPilotSM, a new car buying service for consumers who receive financing from their local credit union or bank.   process for both consumers and car dealers, AutoPilot provides consumers with VIP dealer service and no-haggle pricing, and car dealers with pre-qualified buyers. AutolandDirect will be AutoPilot’s premier partner and will also help power the program with its call center technology. Visit AutoBytel for more information.
How-to’s by industry experts

EVs Are Here to Stay -- Like It Or Not

Those who lived a century ago probably envisioned the "horseless carriage" as short-lived, merely a fancy on the American scene. Obviously, they were wrong. Today, those who think electric vehicles will go the way of all trendy transportation should take heed. Analysts say we will see at least 20 new EVs introduced in the next 4 years alone. So click here or click on the image for a closer view of where we are now and where the EV market will be in just 10 years and its effect on the automotive specialty equipment industry.

auto dealer sales & marketing

Taking Control of Critical Third Party Leads
By Jeffrey Coats, CEO of Autobytel, Inc.

A recent survey* shows what dealerships across the country understand on a daily basis, that third-party leads are alive and well -- and still one of their most powerful marketing tools.  In fact, 93% of the dealerships surveyed report that new and used third-party leads are an important part of their marketing mix to generate business*.

Some online lead generators have taken for granted the ease of third-party lead delivery and have not evolved to meet the changes in the online customer, nor the rapidly transitioning needs of dealership marketing plans. Today’s marketplace requires precision targeting of customers to best reflect conditions on a dealer’s lot, and thus maximize overall dealership ROI.

For instance, when gas prices skyrocket, resulting in increased demand and sales of hybrids and high mpg vehicles, low mpg trucks/SUVs can be left to languish.  Without a strategy enabling dealerships to customize their lead mix specifically to address the inventory on their lots, dealers can spend thousands of dollars on consumer leads, while perhaps not having the vehicles to meet those leads.

Bottom line:  Dealers need real-time control over their lead mix. According to the survey, 90% of dealers rank the following as their top 4 needs with regard to lead improvement*:

•  Control over leads, based on where consumers are in the purchase process.
•  Ability to adjust territory for desired models/lead sources.
•  More control over where leads are sourced.
•  Better de-duplication.

New products like iControl by autobytelSM help dealers control and manage their leads, giving dealers the ability to customize their lead mix. As the auto industry continues to meet the challenges of the recovering economy, it is crucial that third-party vendors stay ahead of the curve, and provide dealers with greater flexibility and control over their leads.  

*15th Anniversary of the Automotive Internet by Autobytel Inc., January 2010

bringing sales into service and service into sales

Insight on Servicing Ford's Mid-Size Vehicles

It's one thing to sell a midsize Ford, and quite another to service it. For instance, did you know the I-4 Duratec engine features a direct-acting mechanical bucket-tappet valvetrain, while the V6 engine features a hydraulically lash-adjusted roller-finger follower valvetrain? Did you know there is no serviceable fuel filter on some Ford models? Then there's the Fusion radio, which is programmable, and has to be programmed with a scan tool or the back lighting won't work? Click here or click on the image for some great information on servicing the Focus, Taurus/Five Hundred, Fusion that will make your customers happy and lighten the load on your technicians!

driving technology in and around the VEHICLE

Growth Opportunities Through Consumer Customization
Customize telematics to meet consumer preferences

Last year, the connected car was a lot like the World Wide Web in 1995 — it had only a smattering of content and services, and not many people realized its full potential. Today, with the expansion of mobile devices automakers and their dealers are looking for more customized personalization.

The only way to keep consumers happy, says Leo A. McCloskey VP of marketing and product management for Airbiquity, is to let individuals create their own micro-niches. While we may think of personalization in terms of content, services that pinpoint location are among the most useful and critical in the car. 

In a test in Finland, drivers clicked on location-based McDonalds ads and 39 percent of those went on to "click to map" locations for nearby McDonalds restaurants offering burger deals. Wouldn't it be great if McDonalds could contact those drivers within a short radius of their restaurant and offer them a deal. That kind of personalization can be used to enhance brand loyalty through marketing messages localized and personlized. Fascinating stuff -- and you'll want to read more...

how to make & keep your DEALERSHIP environmentally responsible

For Closed-Loop Combustion -- Timing is Everything

Perhaps you weren't aware, that diesel engines have traditionally operated in an "open loop" environment.  But now, thanks to adjustments made in the Engine Control Module (ECM) of today's diesels, it is possible to operate in a "closed loop" environment, leading to dramatic improvement in engine efficiency, drivability and reduction of emissionsl. This is big news for diesel engine vehicles hitting the market! Click here because as dealers you will want to know more about "closing the loop" -- and then click on the image for a close-up look at diesel closed-loop combustion!




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