Women More Involved in Auto Repairs



Source: http://aftermarketbusiness.search-autoparts.com/aftermarketbusiness/article/articleDetail.jsp?id=679349&sk=54debc2bef82414caf6772733474e47a

Aftermarket Business - July 21, 2010

Situation
Growing trend of women being responsible for maintaining, getting their cars repaired
Women make 65% to 80% of automobile service and maintenance decisions
Studies show 74% of women feel misunderstood by auto industry
Also reveal 78% of women feel scheduled maintenance is important
And 25% pursue light jobs to ensure that their vehicles are safe
Significant Points
More women tackling aftermarket-oriented tasks
Had previously been nearly exclusive domain of men
Suppliers, retailers, repairers increasingly gearing sales efforts toward female motorists
Must considering that female customers have different decision / purchasing behaviors
Educating female customers on auto repair key to building trust, establishing loyal clientele
Says
"Women clearly play a significant role in making auto repair decisions." -- Eileen A. Sottile, VP of government affairs, LKQ Corp. / executive director, Quality Parts Coalition

"A growing trend in the marketplace of women being responsible for maintaining and getting their cars repaired has provided us with ample reason to focus our marketing efforts on reaching this demographic with our Purolator marketing." -- Ramon Nuñez, director of filtration, Bosch