Toyota Apologizes to Dealers for Recalls and Offers Splashy Ads and Incentives


USA Today - February 16, 2010

Situation
Toyota officials apologized to dealers Monday for recalls
Offered prospect of a splashy ad campaign combined w/ possible discounts or longer warranties to help lure back buyers
Dealers emerged from session in a forgiving mood, saying they still back brand
So far, they've fixed about 500K of 2.3M vehicles recalled to repair sticky accelerator pedals that can cause unintended acceleration
After sticky-pedal recall took hold, Toyota stopped selling 8 car models until dealers could fix them
Most recalled vehicles are now back on sale, but dealers' lots remain slow
Significant Points
Toyota officials wouldn't elaborate on details of campaign or related sales incentives
Toyota usually offers spring promotions as the buying season kicks into high gear
Toyota has traditionally eschewed factory discounts to consumers and many vehicles sell close to their sticker prices
Toyota hired independent testing firm Exponent to test electronic throttles
Interim report presented to congressional committees looking into acceleration issues
Report says Exponent "was unable to induce unintended acceleration" in any vehicle system it tested